Return & Refund Policy

Understanding antique condition

Age-related wear, patina, repairs, and variations that are accurately disclosed or clearly shown form part of the item’s described condition. They do not, by themselves, establish a return claim. An undisclosed material defect or a significant difference from the description is a different matter: contact us so we can investigate. “Final sale” does not permit us to misrepresent an item.

Report a problem

1. Call 727-738-8090 with your order number and a description of the issue, or write to our store address below. Contact us as soon as you discover the problem.
2. For shipping damage, please report within 48 hours if possible and keep all packaging and labels. This is a request to help investigate, not a deadline that overrides legal rights.
3. Provide reasonable supporting information, such as photos of the item, packaging, or discrepancy. We will explain any further information needed and the next steps.
4. Wait for return instructions before sending anything back. Do not repair, alter, clean, or dispose of an item while a claim is being reviewed unless necessary for safety or agreed with us.

Approved remedies and return costs

If we confirm a covered problem, we will arrange an appropriate remedy, which may include a return and refund, an agreed partial refund, or a replacement if available and acceptable to you. Many pieces are one of a kind, so an identical replacement may not exist. We will not require store credit instead of a refund when a refund is due.

For our error, material misdescription, or covered shipping damage, we pay reasonable approved return shipping and refund the affected item price, applicable tax, and related original shipping charges. No restocking fee applies to these returns. If we ask you to return the item, use the packing and return instructions we provide; we will make reasonable arrangements if returning it would be unsafe or impractical. Additional damage caused after delivery may affect a claim only to the extent permitted by law.

Cancellations and unavailable items

Contact us promptly if you need to cancel before shipment or pickup. We will try to stop an unfulfilled order, but a cancellation request is not confirmed until we respond. If an item is unavailable, we will notify you and void its authorization or refund its price, applicable tax, and associated shipping charges. We do not substitute a different item without your agreement. Once an item has shipped or been collected, the final-sale rule and exceptions above apply.

Refund timing and payment method

We initiate approved refunds promptly, normally within 5 business days after approving the refund and, when a return is reasonably required, receiving and inspecting the returned item. Any shorter deadline required by law controls. Refunds go to the original payment method where possible; if that is impossible, we will agree on a lawful alternative. Your bank or card issuer determines when the credit appears. A voided authorization may appear as a released hold rather than a separate refund.

Contact us if you have not received an expected refund. Nothing in this policy restricts your rights to contact your card issuer, dispute a charge, seek statutory remedies, or report a concern to a regulator.

Contact us

For orders, returns, privacy requests, or help accessing this website, call 727-738-8090 or write to Knot on Main Street, 2424 Bayshore Blvd, Dunedin, FL 34698, United States. Store hours are 10:00 a.m.–5:00 p.m. Eastern, Wednesday through Monday; closed Tuesdays. Holiday hours may vary. Have your order number ready, but never send a full card number, security code, password, or Social Security number.