Shipping & Pickup Policy

Shipping availability and charges

Shipping is offered only when the item and your order are eligible and the shipping option is available at checkout. Some antiques, furniture, oversized, fragile, or restricted items are pickup only. We currently offer domestic United States shipping through USPS Priority Mail using eligible box sizes; international delivery and freight delivery are not offered through online checkout. Contact us before ordering if your address or item needs special arrangements.

Checkout displays the shipping and any handling charge, applicable tax, and order total before payment. Orders may use more than one package. We do not add an undisclosed shipping surcharge after purchase; a necessary change requires your agreement or cancellation of the affected unshipped order with a refund.

Preparation and delivery timing

We prepare eligible shipping orders for carrier handoff within 3–5 business days after receiving a complete order and successful payment authorization. For shipping preparation, business days are Monday through Friday, excluding federal holidays; store pickup hours are different. A later date applies only if clearly disclosed and agreed before purchase. Carrier transit time is additional, varies by destination, and is not a guaranteed delivery date. We provide tracking when the order ships.

If we cannot ship within the promised period, we will notify you, give a revised date, and offer the choice to consent to the delay or cancel for a prompt refund of the unshipped merchandise and associated charges. We will not treat an unanswered delay notice as permission for an indefinite delay. If you do not agree to the delay, we will cancel and refund the affected unshipped order as required by law.

Free in-store pickup

Pickup is at Knot on Main Street, 2424 Bayshore Blvd, Dunedin, FL 34698, United States, during posted store hours. Wait for our ready-for-pickup notice before traveling. Bring your order confirmation and government-issued photo ID matching the purchaser; contact us in advance if someone else will collect the order. Do not email a copy of your ID or card.

Please collect the order within 7 calendar days after the ready notice. Call before that deadline if you need an extension. We will contact you about an uncollected order and may cancel it with a refund or release the payment authorization if arrangements cannot be made. We do not automatically forfeit your payment or impose an undisclosed storage fee. If a payment authorization expires, we may need a new authorization before release; we will not charge you twice.

Please inspect the item at pickup and bring suitable transport and help for large items. Tell staff about any concern before leaving. Inspection does not waive rights for a problem that could not reasonably be discovered then.

Addresses, loss, and damage

Check your address before submitting the order. Contact us promptly about an error; we cannot guarantee a change once a package is dispatched. If a package is returned because of an incorrect address or refusal unrelated to a product problem, we will discuss redelivery or cancellation and any actual, lawful additional shipping cost before charging it.

For a missing, damaged, or incorrect delivery, contact us promptly with your order number. Please retain the item, packaging, and shipping label, and provide photos if safe and practical. Reporting within 48 hours helps preserve carrier evidence, but this request does not eliminate your legal rights or automatically bar a later claim. Do not discard or return the item until we provide instructions.

We will investigate with the carrier and arrange an appropriate refund or another remedy you agree to for covered loss or damage. You are not required to resolve our carrier claim yourself, and the carrier’s insurance limit does not limit any remedy you are entitled to from us. See our Return & Refund Policy.

Contact us

For orders, returns, privacy requests, or help accessing this website, call 727-738-8090 or write to Knot on Main Street, 2424 Bayshore Blvd, Dunedin, FL 34698, United States. Store hours are 10:00 a.m.–5:00 p.m. Eastern, Wednesday through Monday; closed Tuesdays. Holiday hours may vary. Have your order number ready, but never send a full card number, security code, password, or Social Security number.